Cathay Pacific Airways Limited Latest News Special Ticketing Guideline for MNL Airport closure due to volcano eruption

Special Ticketing Guideline for MNL Airport closure due to volcano eruption

In view of MNL Airport closure due to volcano eruption, with immediate effect, rebooking and rerouting charges will be waived for all tickets issued worldwide (irrespective of fare type) on/before 12Jan20 for travel with CX/KA confirmed booking arriving to or departing from MNL on 12-14Jan20.

Details as follows:

1. CX/KA ticket stock


a. Cancellation and Refund
No waiver on cancellation, and refund charges.


b. Rebooking/ Rerouting
Rebooking/ rerouting charges will be waived on conditions that
– Such requests are made on/before 14Jan20 and before departure, for travel with CX/KA confirmed booking arriving to or departing from MNL on 12-14Jan20.
– No-show passenger is not eligible for the waiver.
– Revised (NEW) travel date must be on/before 12Feb20 and subject to flight availability.

In which case, the ticket expiry date will be adjusted accordingly
– The newly rebooked sector must observe and conform to the conditions of the respective fare rule, e.g. blackout dates, flight application, weekend/weekday travel, stopover charges and applicable seasonalities by collecting additional/refunding difference (if any) as appropriate.
– Reissuance charges will only be waived due to the expiry of the original ticket.
– Rerouting to/from/via CX/KA online (marketing) ports.
And subject to flight availability and fare/ tax difference.

c. Endorsement
– Condition of the respective fare rules applies.
– Please include waiver code: COMP002 in the END BOX.

d. Group Tickets
Please refers to local sales office

2. Redemption Tickets
Please refer to the related special guidelines under cathaypacific.com travel advisories or Asia Miles latest news section or contact the Marco Polo Club at 855-781-7104 (USA) / 855-214-5935 (Canada)/ Asia Miles Service Centre 866-892-2598 (USA) / 877-631-6283 (Canada)